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Frequently Asked Questions

The following is a list of most commonly asked questions:

How do I create a new user account?
What courses do you currently offer?
How do I register for a course?
Which methods of payment do you accept online?
What is the cancellation policy if I am unable to attend?
How do I cancel a registration?
What do I do if I've lost my password?
How can I find out what courses I'm registered in?

Other FAQ's About Our Program

How do I create a new user account?

In order to register for courses online, you must have an account with Whatcom Community & Continuing Education - Foundation Building, Suite 101. Creating an account gives you online access to enroll in courses, view your registration history, change your address and more.

You can go to our Sign up page to create a new account. Note: you must have an email address to set up an account with us. This account is separate from your Whatcom Community College credit registration login.

What courses do you currently offer?

Select one of the Lookup Courses links (in the left navigation bar) to see the list of courses we currently offer. If you have a specific course in mind, you can also search in the search box in the top right corner.

How do I register for a course?

To register for a course:
  1. Look Up Course - look up the course you want to enroll in on our Course Listing page.

  2. Add to Enrollment Card - click the Add to Enrollment Card button on the Course Information page to start the registration process.

  3. Logon - log on to the system. Note: if you're already logged on, this step will be skipped.

  4. Select Course Fees - select the course fee options (i.e. select registration fee, add optional fees).

  5. Add More Courses - if you are enrolling in other courses, click the Add More Courses button and repeat steps 1, 2, and 4. Otherwise, continue to step 6.

  6. Register for Selected Courses - once you have added all the desired courses to your Enrollment Card, click the Finish Registration button to continue the registration process.

  7. Supplemental Data - some courses require additional registration information (i.e. T-Shirt size, meal preference, etc.). If the course you enrolled in has additional registration information requirements, the Supplemental Data page now opens for you to enter your information. Click the Submit button after entering the information to continue.

  8. Make Payment - enter your payment information then click the Submit Payment button***

  9. Enrollment Confirmed - the Enrollment Confirmation page now opens notifying you that you are enrolled in the course(s). A confirmation email with the registration specifics is also sent to your email address. At this time, you can safely log off the system.
***Important Note for those paying by Credit Card
The Wait page will be displayed to you while the system is waiting for credit card approval. DO NOT move away from this page (click your Back button, select another URL, etc.) until the process is completed. If you do, the approval process is aborted and you WILL NOT be enrolled in the course.

Which methods of payment do you accept online?

Whatcom Community College accepts Visa, MasterCard, Discover, or American Express.

What is the cancellation policy if I am unable to attend?

Please note our refund policy has changed starting Fall 2019. The following guidelines are used to determine cancellations and refunds however different refund policies apply to roadtrips or our Kids' College program:
  • Full refunds will be issued to all participants if Community & Continuing Education must cancel a class due to low enrollment.
  • To cancel a registration, please contact Community & Continuing Education at least seven calendar days prior to the class. You will be issued a full refund.
  • If you cancel a registration less than seven calendar days prior to the class, you are entitled to a credit voucher, less a 10 percent administrative fee, that you may apply toward any Community & Continuing Education class offered within six months of the date of credit. Please note: a credit voucher may not be exchanged for a cash refund.
  • NO REFUNDS OR CREDITS will be given for a class once it has started. Refunds based on special circumstances must be requested in writing and are not guaranteed.
  • To cancel your registration, please contact Community & Continuing Education at 360.383.3200 or comed@whatcom.edu.

    How do I cancel a registration?

    You cannot cancel a registration online. To cancel a registration, you must contact:

    Staff
    360.383.3200
    comed@whatcom.edu *

    *Please include your full name and address, registration details for the course you want to cancel (i.e. course code, title, and dates) and how we can contact you to confirm your cancellation.

    What do I do if I've lost my password?

    You can send a request for your password to be sent to your email address on our Lookup Password page. If this email does not come to your inbox, please check your spam or junk mail folders.

    How can I find out what courses I'm registered in?

    To see a list of courses in which you are enrolled, visit the Registration History page then click the appropriate button:
    • Upcoming Courses - view a list of your upcoming courses with dates and location
    • Completed Courses - view a list of completed courses with the hours/ceus/grades earned